QUALITY ASSURANCE MANAGER

About Us:

H1 Group provides quality staffing support to a range of healthcare clients across Disability, Aged Care, Dental, Allied, and acute sectors on a national level.

Our vision is to enrich the lives of our healthcare workers and clients through our supportive and united work culture.

Position Summary:

H1 Healthcare Pty Ltd. is seeking an experienced and dedicated Quality Assurance (QA) Manager to join our team. The QA Manager will oversee the quality assurance policies and procedures, ensuring all healthcare services provided meet the highest standards of quality and safety. This role is critical in maintaining regulatory compliance and fostering a culture of continuous improvement within the organization.

Key Responsibilities:

  • Develop, implement, and maintain the company’s Quality Management System.
  • Ensure all QA processes are documented, monitored, and audited regularly.
  • Ensure compliance with all relevant healthcare regulations and standards.
  • Stay updated on regulatory changes and communicate necessary adjustments to the team.
  • Develop and implement metrics and KPIs to monitor the quality of services.
  • Prepare and present quality reports to senior management, highlighting areas for improvement.
  • Plan and conduct internal audits to ensure compliance with QA policies.
  • Coordinate and facilitate external audits and inspections by regulatory bodies.
  • Promote a culture of continuous improvement within the organization.
  • Lead quality improvement projects to enhance service delivery and patient safety.
  • Develop and deliver training programs on quality assurance and regulatory compliance.
  • Ensure all staff are aware of their roles and responsibilities concerning quality and compliance.
  • Oversee the investigation of quality-related incidents and non-conformances.
  • Develop corrective and preventive action plans to address identified issues.

Qualifications:

  • Bachelor’s degree in administration, Engineering or a related field.

Experienced:

  • Minimum of 2 years of experience in a quality assurance role.
  • Applicants without formal education but with extensive experience will be considered.

Benefits:

  • Join a trusted team within a supportive community.
  • Engage in meaningful work with a strong commitment to customer experience.
  • Competitive salary.

Employer Questions:

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Australia?

To apply for this job email your details to katie.oreilly.39622.11309@h1healthcareaus.aplitrak.com.