Powered by H1 Healthcare
Experts in in-home complex care
The cases other providers hand back are the cases we are built for. Spinal, ABI, ventilation, PEG, catheter and behaviour support, at home, with registered nurse oversight.
For case managers, support coordinators, hospital discharge teams, clients and families.
- NDIS registered
- TAC
- icare
- LSS Attendant Care Panel
At a glance
High complexity care, delivered in the home
High complexity
Spinal, ABI, ventilation, PEG, catheter and behaviour support, with registered nurse oversight.
Across Australia
Teams in NSW, ACT, QLD, SA, VIC and TAS, drawing on H1 Healthcare’s national workforce.
Answered 24/7
365 days a year you reach a person, not a queue, including after-hours bookings.
Funding
NDIS registered, TAC, icare and the LSS Attendant Care Panel.
Powered by H1 Healthcare
The workforce behind every package we set up
Your Care sits within the H1 Healthcare group, a national labour hire and recruitment business. That gives every client the staffing, compliance and clinical infrastructure of a national employer, with the attention of a dedicated care team.
Team matching
Matched, not rostered
Each worker is introduced to the client before joining their roster, and the client’s preferences guide who joins the team.
Complex care experience
Spinal, brain injury, ventilation and PEG experience, with RN oversight.
Behaviour support
Calm, consistent workers trained in the client’s PBSP before their first shift.
Language, culture and faith
Matched on language, culture, faith and interests, like a client’s church community.
Practical skills
Licence, vehicle, manual handling and transfer training as the client needs.
Starting support
Short shifts first, building over time
- 1Get to know the team
Shorter shifts with a small, consistent core team, introduced one worker at a time.
- 2Extend shift length
Shifts lengthen at the client’s pace, reviewed with the case manager or funder.
- 3Full roster
Up to 24/7 support, with back-up staff trained in the client’s plan so familiar faces cover any gap.
Shift coverage
What happens if someone can’t make a shift?
The client’s core team is always first to cover an open shift.
A group of preferred back-up staff, already familiar with the client, built with our recruitment team.
Then the wider H1 Healthcare workforce, so care is delivered.
Behaviour support and communication
Consistent expectations for everyone
- All workers complete PBSP training with the client’s behaviour support practitioner before their first shift.
- Debriefs and 24/7 access to our team after difficult shifts, so behaviours of concern don’t lead to staff turnover.
- One key Your Care contact for the client, their family and their case manager.
- A written outline of support worker duties, agreed at intake.
Family and friends
Employing the people who know them best
Where the client and funder want it, we can employ nominated family and friends as Your Care support workers, rostered alongside our staff and held to the same standards.
- Full screening, first aid, ID and reference checks.
- Behaviour support plan training before the first shift.
- Clinical oversight and supervision from our RN team.
Compliance
Compliance you can sign off on
Every worker’s compliance is tracked in our candidate management system, which automatically restricts anyone whose documents lapse. The same standards apply to family and friends we employ.
- NDIS Worker Screening Check
- Current police check
- Working with Children Check
- Current first aid and CPR
- 100 points of ID and statutory declaration
- Two current reference checks
- Proof of required qualification
- Medication and manual handling certificates
- Visa and international police check
- Role-specific online training
Our commitments
Why Your Care?
Transparency
Clear rosters, clear costs, clear escalation.
Responsiveness
A person on the phone, 24/7, 365 days a year.
Realistic
We only accept what we can safely staff.
Experienced
In NDIS, TAC, icare and LSS attendant care.
Making a referral
Send what you have
We accept referrals from TAC and icare case managers, LSS, NDIS support coordinators, hospital discharge units and social workers. One call is usually enough to know whether we’re the right fit, and if we’re not, we’ll tell you straight away and point you somewhere that is.
- Call or email your support request, directly to us, not an intake queue.
- You’ll hear back from our team, any hour of the day.
- We meet with you and the client to understand the support needed.
- We build the team, confirm the roster and start care.
What to send us
- Client
- Name, location, contact, preferred language
- Funding
- NDIS, TAC, icare or LSS; plan dates and line items
- Support needs
- Care plan, clinical needs, manual handling, equipment
- Roster
- Shift pattern, start date, gender or skill preferences
- Timeframe
- Discharge date or date support needs to begin
- Referrer
- Your name, organisation, role and phone
Partial information is fine. We’ll confirm what’s still needed.